Returns & Exchanges
At The Fresh Chile Company, we stand behind the quality of our New Mexico chile products. If your order arrives damaged or does not meet our high standards, please contact us within 30 days for a replacement or refund.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your spice or sauce products.
Provide Documentation
For items damaged during transit, please include clear photographs of the packaging and the affected products to help us process your claim.
Verification Process
Our team will review your request within 48 business hours to verify the quality concern and determine eligibility for a refund or reshipment.
Resolution
Once approved, we will either issue a full refund to your original payment method or ship out a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing