Frequently Asked Questions
Everything you need to know about our authentic New Mexico chile products.
How do you ensure the freshness of your chile?
We pick our Hatch chile at the peak of ripeness and process it immediately to lock in the authentic flavor and heat that New Mexico is famous for.
Does my bottled chile need to be refrigerated?
While our products are shelf-stable before opening, we recommend refrigerating all sauces and salsas immediately after opening to maintain quality and safety.
What is the typical shipping time for orders?
Orders are typically processed within 1-2 business days. Depending on your location, standard shipping usually takes between 3 to 7 business days.
Do you offer different heat levels?
Yes, we offer a variety of heat levels ranging from Mild and Medium to Hot and X-Hot to ensure every palate can enjoy the taste of Fresh Chile.
What is your return policy for food items?
Due to the nature of our food products, we cannot accept returns. However, if your order arrives damaged or if there is an error, please contact us within 30 days for a replacement or refund.
Are your products gluten-free?
Most of our chile sauces and salsas are naturally gluten-free. Please check the specific ingredient label on each product page for detailed allergen information.